"Arsen showed up right on time, ready to begin work. Power to my Rheem tankless water heater wasn't working and there was no hot water. He traced the power from the breaker box all the way to the heater, opened it up, and tested current throughout — ultimately diagnosing a malfunctioning controller that had to come from Rheem. He even pointed me to a specialist for the perfect repair. When I asked what I owed for the service call, he said that since he wasn't able to fix the heater, there'd be no charge. I couldn't believe it — who does that nowadays?! Arsen was totally professional, focused, wasted no time diagnosing the problem, and was super nice. I'm still blown away. 5 stars!"





